At Teamleader, we try to exceed expectations. We want to surprise our customers and each other in a positive way. Because by surprising people, you put a smile on their face and they feel appreciated.
Speaking the language starts with being very good listeners. By taking a genuine interest in our customers’ and colleagues' needs, we can truly help them to move forward. We’re transparent and make sure that whoever is on the other side understands what we’re saying. Speaking the same language should also be taken literally: you address customers as much as possible in their own language; when being around colleagues you always choose a common language. This creates a sense of proximity, trust and respect.
For lobsters to grow, they need to shed their rigid shell and create a new one. ‘Be a lobster’ refers to being adaptable and keeping up with changes. Today, it’s the defining characteristic between success and failure, for our product and for our company. Being a lobster means having an open mind, being willing to face uncertainty and seeing the opportunities instead of the barriers.
Teamleader carries a positive vibe. Our customers feel it in our friendly and helpful attitude and see it in the result of our work. As colleagues, we choose to be positive. Working at Teamleader is not always a walk in the park, but with a positive attitude we can go a long way.
That’s what we do; we deliver on our promise and do that with energy and passion. Our customers can rely on us, just as we can rely on each other to take ownership and to get things done. Simple as that!